Returns & refunds

Your 30-day right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order within 30 days of receiving your engine, for any reason. Tell us by email at sales@solentmarine.shop, quoting your order reference.

Returning the goods

• Return the engine within 14 days of telling us you wish to cancel.
• The engine must be unused, unregistered, undrained of test fuel and in its original packaging.
• You are responsible for return carriage unless the item is faulty or incorrectly supplied.
• We can arrange insured collection on your behalf and deduct the cost from your refund.

Refunds

We refund the full purchase price, including standard outbound delivery, within 14 days of receiving the returned engine. Refunds are issued to the original payment method. A deduction may be made where the value of the goods has been reduced by handling beyond what is necessary to establish their nature and function.

Faulty or incorrect goods

If an engine arrives faulty or is not as described, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015. We cover all carriage costs in these cases. Manufacturer warranty claims after the first 30 days are handled through our workshop or your nearest authorised dealer.

Exclusions

Engines that have been commissioned, run in salt water, rigged, modified or registered for warranty in your name cannot be returned under the right to cancel, but your statutory rights are unaffected.